10 Things Everybody Ought to Know about Bottom-Up Marketing

A trail of 12 pages, marked with comments, by goberoi
About this trail:
Since we launched BillMonk in January, we’ve enjoyed a steady flow of positive PR which includes a story in Business 2.0, an interview on BBC World Service Radio, an invitation to speak at Google, several positive blogger reviews including ones from TechCrunch, CNET, eHub, Springwise, and lots of other press. How did two guys on a shoe-string budget without the help of a PR firm get all this coverage? Many of you have asked, and we wanted to share. Follow this trail to learn about 10 simple but effective strategies we followed to market BillMonk (click on the arrow above to move to the next mark in the trail).
12 marks in this trail
1
Since we launched BillMonk in January, we’ve enjoyed a steady flow of positive PR which includes a story in Business 2.0, an interview on BBC World Service Radio, an invitation to speak at Google, several positive blogger reviews including ones from TechCrunch, CNET, eHub, Springwise, and lots of other press. How did two guys on a shoe-string budget without the help of a PR firm get all this coverage? Many of you have asked, and we wanted to share. Follow this trail to learn about 10 simple but effective strategies we followed to market BillMonk (click on the arrow above to move to the next mark in the trail).
2
John Cook of the Seattle PI wrote about us on his widely read venture blog hours after our launch. He heard about us through a mutual friend who also has a startup in town.

Taking the time to make friends and connections in the industry is a good way to swap media contacts. It's a win-win situation for journalists who are looking for a good story, and entrepreneurs who benefit from pooling their media contacts. It's also generally a good idea to contact your local newspaper as journalists like to cover local stories.

3
Scott Loftesness of Payments News, the dominant blog for news in the payments industry, got to know of us through a professional connection that Chuck had from a past job.

Keeping in touch with old co-workers and managers will pay off in ways you wouldn't expect. In an industry where people move quickly, who knows where they will end up in a few years and who they will know? Don't be shy to ask them to help spread the word. Usually they will be keen to learn about your new adventure, and will take pleasure in helping out a budding entrepreneur.

4
A week after launching BillMonk we wrote a short email to Michael Arrington. Hours after sending that message, he had a post up about our service on TechCrunch.

When you're trying your hardest to get the word out, don't hesitate to try reaching the big media outlets, especially if you think your story is compelling. Some startups today have started offering exclusive first scoop rights to sites like TechCrunch to sweeten the pot and ensure coverage.

5
Since we launched BillMonk we've been invited to speak at several venues and have never said no, even if it meant flying across the country. It's a great way to establish yourself as an expert in your field, as well as an inexpensive way to generate more buzz around your company. It's also a lot of fun, and you'll make some good friends in the process.

Our talk at Google was especially fun as we got to meet several of our loyal users in person.

6
BillMonk is both a website and a mobile application. Without emphasizing the latter, Michal Lev-Ram may never have picked us up and featured us so prominently in this Business 2.0 article on mobile payments.

If an aspect of your story relates to a popular trend, make sure you publicize it clearly so that journalists know that you are an important player in that field.

7
BBC World Service Radio broadcast an 8 minute segment on BillMonk that was played in every country in the world to a total audience of 47 million people!

Why did the BBC producers find BillMonk so interesting? We made an effort to describe our solution from a human and emotional perspective, and in doing so appealed to a broader class of news coverage that doesn't just focus on technology innovations. E.g. roommates squabbling over petty debts, couples arguing over who's going to pick up the next dinner tab, and vacationers getting frustrated over tracking finances.

8
Unlike photo-sharing, or social-bookmarking sites, BillMonk does not easily fit into an existing category. Instead of force-fitting it we created our own category 'social money: informal debts between friends'. This helped us describe what we're doing to journalists, but more importantly, it made us the first in the category. Not only did Business 2.0 use the term, but now Springwise has used it too.

Make sure you can easily and clearly explain what it is that you do to a third-party. If it makes sense for your product, create a new category to capture mindshare.

9
With influential blogs like TechCrunch that can make or break companies, it's no longer a shocker that the blogosphere is a powerful PR medium. However, be careful not to forget reaching out to the hundreds of lesser known bloggers who will write about you.

Seek out relevant blogs and ask them to review your product or service. If an individual writes about you on his personal blog, leave a comment to thank him or add to his story. While there won't always be time for such direct and personal outreach, it is a sure way to create goodwill in the community and to spread your word organically.

10
Seattle Tech Startups is a group that we started for entrepreneurs to get together and give and seek advice on running technology startups.

Getting involved in your local tech community may not lead to more press immediately, but it will make you more friends, and it will make you and your company more visible in the long run. Besides, it's a lot of fun and you'll meet some great people.

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One big news story or prominent blog post can bring in several more. After a major story, follow up with other journalists in that field who you think would be interested in covering you. Show them your prior press to validate that you are indeed newsworthy, and they will at least give you some of their time. Create a press page like this one to showcase what you have gotten so far. Provide logos and screenshots so that journalists can easily use them in articles they write about you.
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Not all stories will be directly interesting to the Digg community, but it's likely that some aspect of your blog or business will be. Take the time to share experiences that you think may help others, and you just may tap into the community. If you thought these tips were useful, please Digg this story.

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