Skip to content

System Status

All systems operational

All Operational

Status indicators are updated manually during the beta period. For updates during incidents, subscribe via email below.

Services

  • API (api.trailfire.com)

    Core REST API powering the business dashboard, admin panel, and webhook ingestion.

    Operational

  • Business Dashboard (app.trailfire.com)

    Customer-facing control panel — reviews, customers, jobs, campaigns, billing.

    Operational

  • Review Request Pipeline

    Outbound SMS + email for review requests, including 10DLC carrier routing.

    Operational

  • Postcard Dispatch

    Print-and-mail fulfillment for radius canvasses, Smart Card matches, referrals, win-backs.

    Operational

  • Smart Card Pipeline

    Demand-signal scoring and postcard dispatch for website visitors.

    Operational

  • Rules Engine

    Event-triggered campaigns: job completed → review request → postcard cascade.

    Operational

  • Tamper-Evident Review Anchoring

    Cryptographic anchoring of review hashes to a public blockchain for verifiable timestamps.

    Operational

  • Marketing Site (trailfire.com)

    Public marketing pages, guides, and documentation.

    Operational

Trailfire runs on multi-AZ enterprise cloud infrastructure. Status indicators are updated manually during the beta period; automatic uptime monitoring rolls out with the public production deploy.

Recent Incidents

No incidents to report

No reported outages or degraded performance in the last 90 days.

Reliability commitments

What we aim for, what's currently formalized, and what's coming.

Uptime Target

99.9%

For API and dashboard. Multi-AZ enterprise cloud deployment with automated failover. Formal SLA available to Pro and Enterprise tiers.

Data Durability

99.999999999%

"Eleven nines" — replicated object and key-value storage with versioning enabled. Daily backups retained 30 days.

Support Response

≤ 1 biz day

Starter tier. Pro & Enterprise get same-day response during business hours. See support tiers.

Subscribe to status updates

Get email notifications for incidents and scheduled maintenance. We send one email per event — no marketing, no upsells.

Form-only collection. We do not share this address with marketing systems.