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Here's how Trailfire's review system works, from a completed job to a published five-star review.
Every review starts from a real, finished job — manual entry, mobile tap, CSV upload, or webhook from your existing tools.
An automated SMS or email goes out on the timing rules we set together — usually within a few hours of completion, when the experience is freshest in the customer's mind.
One tap on a star scale. Short, mobile-first, and branded with your business name and logo.
Happy customers are guided to Google, Facebook, or your profile of choice. Unhappy customers go to a private feedback form that lands in your inbox — so you can fix it before it ever shows up online.
For every public review, Trailfire suggests a personalized reply matching your tone. Edit it, approve it, or write your own — replies post under your account, not ours.
Five-star reviews unlock referral links, get featured on neighborhood postcards, and surface on your public profile. A positive review isn't an endpoint — it's the start of the next job.
Our support team typically responds within one business day.